Privacy Policy (www.maxtechhealth.com)

This Privacy Policy applies to Maxtech Healthcare Pvt Ltd and governs data collection and usage across our website (www.maxtechhealth.com) and our mobile application (collectively referred to as "the Platform"). By using either the website or the mobile app, you agree to the terms of this policy.

What information do we collect?

We collect information from you when you register on our Platform, place an order, subscribe to our newsletter, or fill out a form.

When ordering or registering, as appropriate, you may be asked to enter your: name, e-mail address, phone number, or mailing address. You may, however, visit our website anonymously.

When using our mobile application, we may additionally collect:

Device information (device model, operating system, unique device identifiers)
App usage data and interaction logs
Location data, if you grant permission, to assist with delivery or service availability
Push notification tokens to send you order updates and alerts

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our Platform (we continually strive to improve our website and app offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send push notifications via the mobile app regarding your orders, services, or updates (you may opt out of push notifications at any time through your device settings)
To administer a contest, promotion, survey or other Platform feature
To send periodic emails - The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information across our website and mobile application.

All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Our mobile application follows platform security best practices as recommended by Google (Android) and Apple (iOS) to ensure your data is stored and transmitted securely on your device.

How long do we retain your data?

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our products and services, maintaining business records, complying with legal obligations, and resolving disputes.

For customers and registered users of both our website and mobile application, we may retain your data indefinitely as part of our ongoing business relationship, customer service history, and compliance requirements under applicable Indian laws including the Information Technology Act, 2000 and GST/tax regulations.

Account information (name, email, phone, address) is retained for the duration of your account and our business relationship, and may be retained thereafter for legal, compliance, or operational purposes.
Order and transaction records are retained for a minimum of 7 years in compliance with applicable Indian tax and accounting laws, and may be retained longer as required.
Mobile app usage data and device information are retained for as long as you have the app installed and an active account with us, and may be retained thereafter for analytics and compliance purposes.
Marketing preferences and email/push notification subscriptions are retained until you unsubscribe or request removal.
Cookies and analytics data are retained for up to 12 months.

We periodically review the data we hold and delete or anonymize information that is no longer required for any legitimate purpose.

How can you request deletion of your data?

You have the right to request deletion or review of your personal data held by us, whether collected through our website or mobile application. To submit such a request:

Email us at: info@maxtechhealth.com
Subject line: Data Deletion Request
Include your registered name and phone number or email address so we can identify your records.

We will review your request within 30 days. Please note that we may need to retain certain data where required by law, for legitimate business purposes, to resolve disputes, or to enforce our agreements. In such cases, we will inform you of the data we are required to retain and the reason for doing so.

If you delete the mobile application from your device, please note that this does not automatically delete your account data from our servers. You must submit a deletion request as described above to have your data removed from our systems.

Do we use cookies?

Yes. On our website, cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow), enabling the site's systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and keep track of advertisements.

On our mobile application, we may use similar tracking technologies such as device identifiers and session tokens to provide a consistent and personalized experience. These can be managed through your device settings.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website and mobile application, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Platform policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our Platform. These third party sites and services have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites or services. Nonetheless, we seek to protect the integrity of our Platform and welcome any feedback about these third parties.

Online and Mobile Privacy Policy

This privacy policy applies to information collected through our website (www.maxtechhealth.com) and our mobile application. It does not apply to information collected offline or through any other channels not mentioned herein.

Your Consent

By using our website (www.maxtechhealth.com) or our mobile application, you consent to this privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and update the policy within the mobile application, and/or update the Privacy Policy modification date below. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

This policy was last modified on 18 June 2026